Return & Refund Policy

At Shopfila, we want you to be 100% satisfied with your purchase. If you’re not, our return and refund process is simple and fair.

1. Eligibility for Returns

• Items can be returned within 7 days of delivery.

• Items must be unused, unopened, and in their original packaging.

• Proof of purchase (receipt or order confirmation) is required.

2. Non-Returnable Items

• Due to hygiene and safety reasons, personal care, cosmetic, or customized items cannot be returned unless defective.

3. Refunds

• Once we receive and inspect your returned item, we’ll notify you of approval or rejection.

• Approved refunds will be credited to your original payment method within 7–14 business days.

• Shipping charges are non-refundable unless the return is due to our error.

4. Exchanges

• We replace defective or damaged items at no extra cost. You must report the issue within 48 hours of delivery.

5. Late or Missing Refunds

• If you haven’t received a refund within 14 days, first check with your bank or card provider. If the issue persists, contact us at shopfila12@gmail.com.

6. Contact Us

For any questions about returns, refunds, or exchanges, please email shopfila12@gmail.com